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- catalog contributor b10190957.
- catalog contributor b10190958.
- catalog created "c1994.".
- catalog date "1994".
- catalog date "c1994.".
- catalog dateCopyrighted "c1994.".
- catalog extent "xix, 300 p. :".
- catalog identifier "0786301082".
- catalog issued "1994".
- catalog issued "c1994.".
- catalog language "eng".
- catalog publisher "Burr Ridge, Ill. : Irwin Professional,".
- catalog subject "658.8/12 20".
- catalog subject "Customer services Management.".
- catalog subject "HF5415.5 .H634 1994".
- catalog title "Total customer satisfaction : putting the world's best programs to work / Jacques Horovitz, Michele Jurgens Panak.".
- catalog type "text".