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- catalog contributor b10268615.
- catalog created "c1997.".
- catalog date "1997".
- catalog date "c1997.".
- catalog dateCopyrighted "c1997.".
- catalog description "Includes bibliographical references (p. 231-232) and index.".
- catalog description "pt. 1. Management considerations: 1. Measurement magic ; 2. Vision ; 3. Culture ; 4. Change ; 5. Organization ; 6. Strategic planning -- pt. 2. Current approaches: 7. Historical perspective ; 8. Quality ; 9. Reengineering ; 10. Learning organization ; 11. Teams ; 12. Leadership -- pt. 3. Impact on functional units: 13. Your people ; 14. Finance ; 15. Marketing ; 16. Product development ; 17. Customer service -- pt. 4. Program specifics: 18. Measurement ; 19. Who is the customer? 20. Surveys ; 21. Compensation ; 22. Production/operations.".
- catalog extent "xv, 239 p. ;".
- catalog identifier "0814403468".
- catalog issued "1997".
- catalog issued "c1997.".
- catalog language "eng".
- catalog publisher "New York : AMACOM,".
- catalog spatial "United States.".
- catalog subject "658.8/12 21".
- catalog subject "Consumer satisfaction United States.".
- catalog subject "Customer services United States.".
- catalog subject "HF5415.5 .M174 1997".
- catalog tableOfContents "pt. 1. Management considerations: 1. Measurement magic ; 2. Vision ; 3. Culture ; 4. Change ; 5. Organization ; 6. Strategic planning -- pt. 2. Current approaches: 7. Historical perspective ; 8. Quality ; 9. Reengineering ; 10. Learning organization ; 11. Teams ; 12. Leadership -- pt. 3. Impact on functional units: 13. Your people ; 14. Finance ; 15. Marketing ; 16. Product development ; 17. Customer service -- pt. 4. Program specifics: 18. Measurement ; 19. Who is the customer? 20. Surveys ; 21. Compensation ; 22. Production/operations.".
- catalog title "The customer is CEO : how to measure what your customers want-- and make sure they get it / Forler Massnick.".
- catalog type "text".