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- catalog abstract "This report looks at how executives are using performance measurement techniques, customer satisfaction drivers, and organizational arrangements to facilitate excellence.".
- catalog contributor b10319170.
- catalog contributor b10319171.
- catalog contributor b10319172.
- catalog created "c1996.".
- catalog date "1996".
- catalog date "c1996.".
- catalog dateCopyrighted "c1996.".
- catalog description "This report looks at how executives are using performance measurement techniques, customer satisfaction drivers, and organizational arrangements to facilitate excellence.".
- catalog extent "41 p. :".
- catalog hasFormat "Internal support services.".
- catalog identifier "0823705927".
- catalog isFormatOf "Internal support services.".
- catalog isPartOf "Conference Board report ; no. 1142-96-CH.".
- catalog isPartOf "Report / The Conference Board ; no. 1142-96-CH".
- catalog issued "1996".
- catalog issued "c1996.".
- catalog language "eng".
- catalog publisher "New York, NY : Conference Board,".
- catalog relation "Internal support services.".
- catalog subject "Customer services Quality control.".
- catalog subject "HF5549.5.P35 I565 1996".
- catalog subject "Organizational change Management.".
- catalog subject "Performance standards.".
- catalog subject "Personnel management.".
- catalog subject "Total quality management.".
- catalog subject "Work measurement.".
- catalog title "Internal support services : delivering excellence : a conference report / [edited by Elizabeth J. Miranda].".
- catalog type "text".