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• catalog abstract "Professional firms are forever trying to get their people to act like professionals - to do the right things. Though their various incentives may create employee compliance, these don't often encourage excellence. Taking issue with such methods, David Maister, the world's premier consultant to professional service firms, vigorously challenges professionals to examine this essential, yet under-addressed question: What is true professionalism? Essentially, Maister argues. It is a personal commitment to self-betterment and a professional dedication to provide the best and most efficient service to clients. In clear, pragmatic terms, he convincingly advocates the "power of principles"--The most effective tools management can use to inspire excellence in individual performance. His core principles spring from good, sound logic: Believe passionately in what you do, never compromise your standards and values, and care about your clients. Do. All of these because they are the ethical things to do and because they are the primary road to commercial success. In this candid treasury of practical wisdom, Maister expounds some eternal truths about the individual professional, the firm, and the client. He explains how to achieve true professionalism at both the micro and macro levels by answering many key but tough questions, including these: How do you develop a personal career strategy? How does a firm track the. Profitability of individual assignments? Can and should you guarantee your client's satisfaction? Looking first at the individual, Maister dares those good corporate citizens who "do their duty" to discover what they truly love to do, and then to align their real-world actions with their true values - and he tells them why a continual investment must be made in getting better. Turning to the firm, he focuses on what he calls its "instability" and offers advice on how to. Invest in skill-building. He explains why extra time invested in supervising reaps large financial benefits, and why excellence in client satisfaction should be an enforced standard. A brief example of the clear thinking and sound advice to be found in this handbook: Stress on maximizing billable hours may seem profitable, but instead it encourages employees to be inefficient, it loses the customer's trust and confidence, and eventually it hurts the firm's reputation and. Profit margin. The bottom line, according to the author? Act like a true professional and the money will follow.".
• catalog contributor b10322133.
• catalog created "c1997.".
• catalog date "1997".
• catalog date "c1997.".
• catalog dateCopyrighted "c1997.".
• catalog description "All of these because they are the ethical things to do and because they are the primary road to commercial success. In this candid treasury of practical wisdom, Maister expounds some eternal truths about the individual professional, the firm, and the client. He explains how to achieve true professionalism at both the micro and macro levels by answering many key but tough questions, including these: How do you develop a personal career strategy? How does a firm track the.".
• catalog description "Introduction: The Power of Principles -- (Mostly) About You -- Real Professionalism: What is professionalism, and how do you manage in order to breed it? -- Are You Having Fun Yet?: What is the role of excitement and enthusiasm in professional success? -- No Regrets: How do you develop a personal career strategy? -- Dynamos, Cruisers, and Losers: How do you keep your career in high gear? How do you tell if it is? -- It's About Time: What are the key business processes of a professional practice, and how do you manage your investments in these areas? -- Are You Willing to Be Managed?: How can management in a professional environment be reconciled with the need for autonomy? -- Why Should I Follow You?: What are the key attributes of a manager of professionals? -- (Mostly) About Your Firm -- Values in Action: How vigorously do you "enforce" your values? Do your people think you live up to them? -- The Value of Intolerance: What should a firm be "intolerant" about? How do you ensure that you do not slip into tolerating "OK" performance? -- A Time for Healing: How do you create a sense of teamwork? -- How Firms (Should) Add Value: How do you ensure that there is value in the institution, not just in the individuals who work there? -- Success Through Skill-Building: How do you invest in and manage rapid skill-growth? -- What Kind of Provider Are You?: What are the key skills of different types of providers, and what are the differences between them? -- Managing Your Client's Projects: How do you track the profitability of individual assignments?".
• catalog description "Invest in skill-building. He explains why extra time invested in supervising reaps large financial benefits, and why excellence in client satisfaction should be an enforced standard. A brief example of the clear thinking and sound advice to be found in this handbook: Stress on maximizing billable hours may seem profitable, but instead it encourages employees to be inefficient, it loses the customer's trust and confidence, and eventually it hurts the firm's reputation and.".
• catalog description "It is a personal commitment to self-betterment and a professional dedication to provide the best and most efficient service to clients. In clear, pragmatic terms, he convincingly advocates the "power of principles"--The most effective tools management can use to inspire excellence in individual performance. His core principles spring from good, sound logic: Believe passionately in what you do, never compromise your standards and values, and care about your clients. Do.".
• catalog description "Professional firms are forever trying to get their people to act like professionals - to do the right things. Though their various incentives may create employee compliance, these don't often encourage excellence. Taking issue with such methods, David Maister, the world's premier consultant to professional service firms, vigorously challenges professionals to examine this essential, yet under-addressed question: What is true professionalism? Essentially, Maister argues.".
• catalog description "Profit margin. The bottom line, according to the author? Act like a true professional and the money will follow.".
• catalog description "Profitability of individual assignments? Can and should you guarantee your client's satisfaction? Looking first at the individual, Maister dares those good corporate citizens who "do their duty" to discover what they truly love to do, and then to align their real-world actions with their true values - and he tells them why a continual investment must be made in getting better. Turning to the firm, he focuses on what he calls its "instability" and offers advice on how to.".
• catalog extent "xi, 210 p. :".
• catalog identifier "0684834669 (alk. paper)".
• catalog issued "1997".
• catalog issued "c1997.".
• catalog language "eng".
• catalog publisher "New York : Free Press,".
• catalog subject "650.1 21".
• catalog subject "HD8038.A1 M35 1997".
• catalog subject "Professional employees.".
• catalog subject "Professions.".
• catalog subject "Self-employed.".
• catalog subject "Success in business.".
• catalog tableOfContents "Introduction: The Power of Principles -- (Mostly) About You -- Real Professionalism: What is professionalism, and how do you manage in order to breed it? -- Are You Having Fun Yet?: What is the role of excitement and enthusiasm in professional success? -- No Regrets: How do you develop a personal career strategy? -- Dynamos, Cruisers, and Losers: How do you keep your career in high gear? How do you tell if it is? -- It's About Time: What are the key business processes of a professional practice, and how do you manage your investments in these areas? -- Are You Willing to Be Managed?: How can management in a professional environment be reconciled with the need for autonomy? -- Why Should I Follow You?: What are the key attributes of a manager of professionals? -- (Mostly) About Your Firm -- Values in Action: How vigorously do you "enforce" your values? Do your people think you live up to them? -- The Value of Intolerance: What should a firm be "intolerant" about? How do you ensure that you do not slip into tolerating "OK" performance? -- A Time for Healing: How do you create a sense of teamwork? -- How Firms (Should) Add Value: How do you ensure that there is value in the institution, not just in the individuals who work there? -- Success Through Skill-Building: How do you invest in and manage rapid skill-growth? -- What Kind of Provider Are You?: What are the key skills of different types of providers, and what are the differences between them? -- Managing Your Client's Projects: How do you track the profitability of individual assignments?".
• catalog title "True professionalism : the courage to care about your people, your clients, and your career / David H. Maister.".
• catalog type "text".