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- catalog contributor b10332447.
- catalog created "c1996.".
- catalog date "1996".
- catalog date "c1996.".
- catalog dateCopyrighted "c1996.".
- catalog description "Includes bibliographical references.".
- catalog extent "51 p. :".
- catalog identifier "0887633609".
- catalog isPartOf "Report (Conference Board of Canada) ; 170-96.".
- catalog isPartOf "Report, 0827-1070 ; 170-96".
- catalog issued "1996".
- catalog issued "c1996.".
- catalog language "eng".
- catalog publisher "Ottawa : Conference Board of Canada,".
- catalog subject "Consumer satisfaction.".
- catalog subject "Customer relations.".
- catalog subject "Customer services.".
- catalog title "Beyond customer satisfaction to loyalty / by Catharine G. Johnston.".
- catalog type "text".