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- catalog contributor b10349576.
- catalog contributor b10349577.
- catalog created "c1990.".
- catalog date "1990".
- catalog date "c1990.".
- catalog dateCopyrighted "c1990.".
- catalog extent "ii, 23 p. :".
- catalog issued "1990".
- catalog issued "c1990.".
- catalog language "eng".
- catalog publisher "Chicago, Ill. : Bank Marketing Association,".
- catalog subject "Banks and banking Customer services Quality control.".
- catalog subject "Customer services Management.".
- catalog subject "Customer services Quality control.".
- catalog title "State of service quality management / [contributing editors, Marcia Boggs ... et al.]".
- catalog type "text".