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- catalog contributor b10353143.
- catalog created "1993.".
- catalog date "1993".
- catalog date "1993.".
- catalog dateCopyrighted "1993.".
- catalog description "Includes bibliographical references.".
- catalog extent "20 p. :".
- catalog identifier "0887632521".
- catalog isPartOf "Report (Conference Board of Canada) ; 109-93.".
- catalog isPartOf "Report, 0827-1070 ; 109-93".
- catalog issued "1993".
- catalog issued "1993.".
- catalog language "eng".
- catalog publisher "Ottawa : Conference Board of Canada,".
- catalog subject "Management.".
- catalog subject "Total quality management.".
- catalog title "Focusing on the customer : a catalyst for change in the public sector : lessons from the North American Study Tour on Total Quality in the Public Sector / by Carolyn R. Farquhar.".
- catalog type "text".