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- catalog contributor b10371016.
- catalog contributor b10371017.
- catalog created "1994.".
- catalog date "1994".
- catalog date "1994.".
- catalog dateCopyrighted "1994.".
- catalog description "Includes bibliographical references (p. 130-[131]) and index.".
- catalog extent "xii, 132 p. :".
- catalog identifier "0415097320 (pbk.)".
- catalog isPartOf "Marketing for managers".
- catalog issued "1994".
- catalog issued "1994.".
- catalog language "eng".
- catalog publisher "London ; New York : Routledge,".
- catalog subject "658.8/12 20".
- catalog subject "Auditing.".
- catalog subject "Customer services Management.".
- catalog subject "Customer services".
- catalog subject "HF5415.5 .L47 1994".
- catalog title "Auditing your customer service : the foundation for success / John Leppard and Liz Molyneux.".
- catalog type "text".