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- catalog contributor b10402307.
- catalog created "1997.".
- catalog date "1997".
- catalog date "1997.".
- catalog dateCopyrighted "1997.".
- catalog description "Includes bibliographical references (p. 125-129) and index.".
- catalog description "The philosophy of customer service -- Focusing on the library customer -- What is excellence? -- The team approach -- The problem-solving process -- Communication: the language of customer service -- Strategies for success -- Looking to the future through the lens of customer service -- Index.".
- catalog extent "xii, 136 p. :".
- catalog identifier "0838906893 (alk. paper)".
- catalog isPartOf "ALA editions".
- catalog isPartOf "ALA editions.".
- catalog issued "1997".
- catalog issued "1997.".
- catalog language "eng".
- catalog publisher "Chicago : American Library Association,".
- catalog spatial "United States.".
- catalog subject "025.5 20".
- catalog subject "Public services (Libraries) United States.".
- catalog subject "Z711 .W434 1997".
- catalog tableOfContents "The philosophy of customer service -- Focusing on the library customer -- What is excellence? -- The team approach -- The problem-solving process -- Communication: the language of customer service -- Strategies for success -- Looking to the future through the lens of customer service -- Index.".
- catalog title "Customer service excellence : a concise guide for librarians / Darlene E. Weingand.".
- catalog type "text".