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- catalog contributor b10453715.
- catalog contributor b10453716.
- catalog created "1997.".
- catalog date "1997".
- catalog date "1997.".
- catalog dateCopyrighted "1997.".
- catalog description "Includes bibliographical references (p. 253-260) and index.".
- catalog extent "xi, 265 p. :".
- catalog identifier "0875847994 (alk. paper)".
- catalog issued "1997".
- catalog issued "1997.".
- catalog language "eng".
- catalog publisher "Boston, Mass : Harvard Business School Press,".
- catalog subject "658.8/12 21".
- catalog subject "Customer relations.".
- catalog subject "HF5415.5 .W39 1997".
- catalog title "Customer connections : new strategies for growth / Robert E. Wayland, Paul M. Cole.".
- catalog type "text".