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- catalog contributor b10613504.
- catalog created "[1997]".
- catalog date "1997".
- catalog date "[1997]".
- catalog dateCopyrighted "[1997]".
- catalog description "Includes bibliographical references (p. 36).".
- catalog extent "iv, 36 p. :".
- catalog issued "1997".
- catalog issued "[1997]".
- catalog language "eng".
- catalog publisher "[Washington, D.C.] : U.S. Dept. of Agriculture, Office of the Assistant Secretary for Administration, Modernization of Administrative Processes Program Office,".
- catalog spatial "United States".
- catalog subject "Consumers United States Attitudes.".
- catalog subject "Customer relations.".
- catalog subject "Customer services.".
- catalog subject "United States. Department of Agriculture.".
- catalog title "Understanding customer expectations [microform] : a handbook and guide.".
- catalog type "text".