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- catalog contributor b10637485.
- catalog contributor b10637486.
- catalog created "c1998.".
- catalog date "1998".
- catalog date "c1998.".
- catalog dateCopyrighted "c1998.".
- catalog description "Includes bibliographical references (p. 109-111) and index.".
- catalog description "Why Surveys for Agencies? -- This Guide's Audience and Scope -- Organization of This Guide -- pt. 1. The Essentials: What Managers Need to Know about Customer Surveys. 1. What Are the Main Purposes of Customer Surveys? 2. What Specific Information Can (and Should) Customer Surveys Provide? 3. What Customer Surveys Cannot Tell You. 4. What Are the Major Problems with Surveys? 5. Whom Should You Survey? 6. Who Said What? The Need for Breakouts of Survey Findings. 7. Who Should Conduct the Survey? 8. When Should Surveys Be Done? 9. How Much Accuracy Do You Need? What Are the Major Potential Sources of Error? 10. What Determines Survey Costs? 11. What Do the Data Mean? 12. What Respondent Rights Need to Be Protected?".
- catalog extent "xii, 117 p. :".
- catalog hasFormat "Customer surveys for agency managers.".
- catalog identifier "0877666717 (cloth)".
- catalog identifier "0877666725 (pbk.)".
- catalog isFormatOf "Customer surveys for agency managers.".
- catalog issued "1998".
- catalog issued "c1998.".
- catalog language "eng".
- catalog publisher "Washington, D.C. : Urban Institute Press ; Lanham, MD : Distributed in North America by University Press of America,".
- catalog relation "Customer surveys for agency managers.".
- catalog subject "658.8/34 21".
- catalog subject "Consumer satisfaction Evaluation.".
- catalog subject "HA31.2 .C87 1997".
- catalog subject "HA31.2 .C87 1998".
- catalog subject "Sampling (Statistics)".
- catalog subject "Social sciences Statistical methods.".
- catalog tableOfContents "Why Surveys for Agencies? -- This Guide's Audience and Scope -- Organization of This Guide -- pt. 1. The Essentials: What Managers Need to Know about Customer Surveys. 1. What Are the Main Purposes of Customer Surveys? 2. What Specific Information Can (and Should) Customer Surveys Provide? 3. What Customer Surveys Cannot Tell You. 4. What Are the Major Problems with Surveys? 5. Whom Should You Survey? 6. Who Said What? The Need for Breakouts of Survey Findings. 7. Who Should Conduct the Survey? 8. When Should Surveys Be Done? 9. How Much Accuracy Do You Need? What Are the Major Potential Sources of Error? 10. What Determines Survey Costs? 11. What Do the Data Mean? 12. What Respondent Rights Need to Be Protected?".
- catalog title "Customer surveys for agency managers : what managers need to know / Harry P. Hatry ... [et al.].".
- catalog type "text".