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- catalog abstract "Government and nongovernment human service providers are under increasing pressure to demonstrate that their programs work. As stakeholders demand accountability, providers are turning to performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs examines the reasons why performance measurement is rapidly becoming an essential component of human service management today. The authors explain in detail how to measure and assess programs with special emphasis on the various types of outcome measures, including numeric accounts, standardized measures, level of functioning scales, and client satisfaction. As a special feature, the authors include a detailed case study with exercises to illustrate the book's concepts. Offering guidance on how to assess client outcomes, this comprehensive volume will be ideal for social work researchers and administrators.".
- catalog contributor b10717570.
- catalog contributor b10717571.
- catalog created "c1996.".
- catalog date "1996".
- catalog date "c1996.".
- catalog dateCopyrighted "c1996.".
- catalog description "Government and nongovernment human service providers are under increasing pressure to demonstrate that their programs work. As stakeholders demand accountability, providers are turning to performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs examines the reasons why performance measurement is rapidly becoming an essential component of human service management today. The authors explain in detail how to measure and assess programs with special emphasis on the various types of outcome measures, including numeric accounts, standardized measures, level of functioning scales, and client satisfaction. As a special feature, the authors include a detailed case study with exercises to illustrate the book's concepts. Offering guidance on how to assess client outcomes, this comprehensive volume will be ideal for social work researchers and administrators.".
- catalog description "Includes bibliographical references and index.".
- catalog description "Performance measurement : the new accountability -- Performance measurement : an idea whose time has come -- Social problems, human service programs & performance measurement -- Output performance measures -- Quality performance measures -- Outcome performance measures -- Numeric counts -- Standardized measures -- Level of functioning scales -- Client satisfaction -- Issues in selecting, collecting, reporting, & using performance measures.".
- catalog extent "xi, 139 p. :".
- catalog hasFormat "Measuring the performance of human service programs.".
- catalog identifier "0803971346 (cloth : acid-free paper)".
- catalog identifier "0803971354 (pbk. : acid-free paper)".
- catalog isFormatOf "Measuring the performance of human service programs.".
- catalog isPartOf "Sage human services guides ; v. 71".
- catalog issued "1996".
- catalog issued "c1996.".
- catalog language "eng".
- catalog publisher "Thousand Oaks : Sage Publications,".
- catalog relation "Measuring the performance of human service programs.".
- catalog subject "362/.068/4 20".
- catalog subject "Evaluation research (Social action programs)".
- catalog subject "HV11 .M3494 1996".
- catalog subject "Human services Evaluation Methodology.".
- catalog subject "Present value analysis.".
- catalog tableOfContents "Performance measurement : the new accountability -- Performance measurement : an idea whose time has come -- Social problems, human service programs & performance measurement -- Output performance measures -- Quality performance measures -- Outcome performance measures -- Numeric counts -- Standardized measures -- Level of functioning scales -- Client satisfaction -- Issues in selecting, collecting, reporting, & using performance measures.".
- catalog title "Measuring the performance of human service programs / Lawrence L. Martin, Peter M. Kettner.".
- catalog type "text".