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- catalog contributor b10732206.
- catalog created "1996.".
- catalog date "1996".
- catalog date "1996.".
- catalog dateCopyrighted "1996.".
- catalog extent "xii, 212 p. :".
- catalog identifier "0201590433".
- catalog issued "1996".
- catalog issued "1996.".
- catalog language "eng".
- catalog publisher "Reading, Mass : Addison-Wesley,".
- catalog subject "658.8/12 20".
- catalog subject "Customer relations Case studies.".
- catalog subject "Customer services Management Case studies.".
- catalog subject "HF5415.5 .U57 1996".
- catalog subject "Success in business Case studies.".
- catalog title "Customers mean business : six steps to building relationships that last / James A. Unruh.".
- catalog type "text".