Matches in Harvard for { <http://id.lib.harvard.edu/aleph/007767573/catalog> ?p ?o. }
Showing items 1 to 29 of
29
with 100 items per page.
- catalog abstract "Provides executives with the tools to design a breakthrough service strategy and to win support for customer service initiatives throughout the organization.".
- catalog alternative "Achieving breakthrough service. Senior manager program.".
- catalog alternative "Service management. 1991.".
- catalog contributor b10744676.
- catalog contributor b10744677.
- catalog contributor b10744678.
- catalog contributor b10744679.
- catalog created "c1992.".
- catalog date "1992".
- catalog date "c1992.".
- catalog dateCopyrighted "c1992.".
- catalog description "1. Sharpening the strategic service vision (26 min.) -- 2. Building customer loyalty (26 min.) -- 3. Mobilizing human resources (25 min.) -- 4. Managing for quality and productivity improvements (23 min.) -- 5. Achieving total customer satisfaction (25 min.) -- 6. Envisioning the future (20 min.) -- 7. Putting the strategic service vision to work (27 min.).".
- catalog description "Presenters: James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger.".
- catalog description "Provides executives with the tools to design a breakthrough service strategy and to win support for customer service initiatives throughout the organization.".
- catalog extent "8 videocassettes (305 min.) :".
- catalog identifier "087584393X".
- catalog isPartOf "Harvard Business School video series".
- catalog issued "1992".
- catalog issued "c1992.".
- catalog language "eng".
- catalog publisher "Boston, Mass. : Harvard Business School,".
- catalog subject "Customer services Management.".
- catalog subject "Organizational change Management.".
- catalog subject "Service industries Management.".
- catalog tableOfContents "1. Sharpening the strategic service vision (26 min.) -- 2. Building customer loyalty (26 min.) -- 3. Mobilizing human resources (25 min.) -- 4. Managing for quality and productivity improvements (23 min.) -- 5. Achieving total customer satisfaction (25 min.) -- 6. Envisioning the future (20 min.) -- 7. Putting the strategic service vision to work (27 min.).".
- catalog title "Achieving breakthrough service [videorecording].".
- catalog title "Achieving breakthrough service. Senior manager program.".
- catalog type "Videotapes. local".
- catalog type "image".