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- catalog abstract ""Getting It Right! offers a practical process for implementing the organizational changes - in structure, behavior, outlook, and approach - needed to cultivate an enduring base of loyal customers. The book dramatizes its concepts and techniques through a series of questionnaires, templates, and insider tips. Plus, each chapter concludes with a specially designed workshop that enables employee teams to implement the chapter's ideas in the real world." "Written for managers at all levels, in organizations of all types and sizes, Getting It Right! is a source of insights, advice, and learning opportunities."--Jacket.".
- catalog contributor b10851738.
- catalog created "c1998.".
- catalog date "1998".
- catalog date "c1998.".
- catalog dateCopyrighted "c1998.".
- catalog description ""Getting It Right! offers a practical process for implementing the organizational changes - in structure, behavior, outlook, and approach - needed to cultivate an enduring base of loyal customers. The book dramatizes its concepts and techniques through a series of questionnaires, templates, and insider tips. Plus, each chapter concludes with a specially designed workshop that enables employee teams to implement the chapter's ideas in the real world." "Written for managers at all levels, in organizations of all types and sizes, Getting It Right! is a source of insights, advice, and learning opportunities."--Jacket.".
- catalog description "Foreword / Robert Bailey -- Foreword / Barry Rand -- Three P's High-Level Overview -- 1. The New Enterprise -- 2. We Did It Ourselves -- 3. Introducing Change -- 4. Eight New Business Behaviors -- 5. The Customer-Focused Organization -- 6. How your Customer Perceives Value -- 7. Your Market and the Competitive Environment -- 8. How to Build Core Capabilities that Provide Value -- 9. Reinventing Superior Customer Value and Delighting your Customers -- 10. How to Keep on Getting it Right.".
- catalog description "Includes bibliographical references (p. 329-332) and index.".
- catalog extent "xxvii, 340 p. :".
- catalog identifier "0471291889 (cloth : alk. paper)".
- catalog issued "1998".
- catalog issued "c1998.".
- catalog language "eng".
- catalog publisher "New York : Wiley,".
- catalog subject "658.8/12 21".
- catalog subject "Consumer satisfaction.".
- catalog subject "Customer services Management.".
- catalog subject "HF5415.5 .W443 1998".
- catalog subject "Market share.".
- catalog tableOfContents "Foreword / Robert Bailey -- Foreword / Barry Rand -- Three P's High-Level Overview -- 1. The New Enterprise -- 2. We Did It Ourselves -- 3. Introducing Change -- 4. Eight New Business Behaviors -- 5. The Customer-Focused Organization -- 6. How your Customer Perceives Value -- 7. Your Market and the Competitive Environment -- 8. How to Build Core Capabilities that Provide Value -- 9. Reinventing Superior Customer Value and Delighting your Customers -- 10. How to Keep on Getting it Right.".
- catalog title "Getting it right! : creating customer value for market leadership / Philip Weinzimer.".
- catalog type "text".