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- catalog contributor b10859583.
- catalog created "c1998.".
- catalog date "1998".
- catalog date "c1998.".
- catalog dateCopyrighted "c1998.".
- catalog description "Includes bibliographical references (p. 261-266) and index.".
- catalog extent "xviii, 278 p. :".
- catalog identifier "087389362X (alk. paper)".
- catalog issued "1998".
- catalog issued "c1998.".
- catalog language "eng".
- catalog publisher "Milwaukee, Wis. : ASQC Quality Press,".
- catalog subject "658.8/12 21".
- catalog subject "Consumer satisfaction Statistical methods.".
- catalog subject "HF5415.335 .H39 1998".
- catalog subject "Questionnaires.".
- catalog title "Measuring customer satisfaction : survey design, use, and statistical analysis methods / Bob E. Hayes.".
- catalog type "text".