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- catalog contributor b10969409.
- catalog contributor b10969410.
- catalog contributor b10969411.
- catalog created "c1998.".
- catalog date "1998".
- catalog date "c1998.".
- catalog dateCopyrighted "c1998.".
- catalog description "Includes bibliographical references (p. 28-31).".
- catalog extent "42 p. :".
- catalog isPartOf "Working paper (Harvard University. Graduate School of Business Administration. Division of Research) ; 99-049.".
- catalog isPartOf "Working paper / Division of Research, Harvard Business School ; 99-049".
- catalog issued "1998".
- catalog issued "c1998.".
- catalog language "eng".
- catalog publisher "[Boston] : Division of Research, Harvard Business School,".
- catalog title "A dynamic model of customers' usage of services : usage as an antecedent and consequence of satisfaction / Ruth N. Bolton, Katherine N. Lemon.".
- catalog type "text".