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- catalog contributor b10977153.
- catalog created "1998.".
- catalog date "1998".
- catalog date "1998.".
- catalog dateCopyrighted "1998.".
- catalog description "1. The importance of being liked -- 2. Adding emotional value -- 3. Likeable customer service -- 4. Emotional connectivity -- 5. The importance of integrity -- 6. Creative customer service -- 7. Everyday likeable behaviors -- 8. Influencing how customers feel about you -- 9. Why it isn't fashionable to be liked -- 10. The likeable organization -- 11. The likeable leader -- 12. Recruiting people your customers like -- 13. Training people to be liked by your customers -- 14. Dealing with customers you dislike -- 15. Finding out what your customers like -- 16. The one-hour course for adding emotional value -- App. I. Emotionally connected stars -- App. II. Suggested further reading -- App. III. Clusters -- App. IV. Emotions.".
- catalog description "Includes bibliographical references and index.".
- catalog extent "304 p. :".
- catalog hasFormat "What customers like about you.".
- catalog identifier "1857882016 (alk. paper)".
- catalog isFormatOf "What customers like about you.".
- catalog issued "1998".
- catalog issued "1998.".
- catalog language "eng".
- catalog publisher "London ; Santa Rosa, Calif. : Nicholas Brealey Publishing,".
- catalog relation "What customers like about you.".
- catalog subject "658.8/12 21".
- catalog subject "Customer loyalty.".
- catalog subject "Customer relations.".
- catalog subject "HF5415.525 .F73 1998".
- catalog subject "Service industries.".
- catalog tableOfContents "1. The importance of being liked -- 2. Adding emotional value -- 3. Likeable customer service -- 4. Emotional connectivity -- 5. The importance of integrity -- 6. Creative customer service -- 7. Everyday likeable behaviors -- 8. Influencing how customers feel about you -- 9. Why it isn't fashionable to be liked -- 10. The likeable organization -- 11. The likeable leader -- 12. Recruiting people your customers like -- 13. Training people to be liked by your customers -- 14. Dealing with customers you dislike -- 15. Finding out what your customers like -- 16. The one-hour course for adding emotional value -- App. I. Emotionally connected stars -- App. II. Suggested further reading -- App. III. Clusters -- App. IV. Emotions.".
- catalog title "What customers like about you : adding emotional value for service excellence and competitive advantage / David Freemantle.".
- catalog type "text".