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- catalog abstract ""Written for non-experts in jargon-free language, Controlling the Costs of Conflict shows readers how to build the kinds of policies, procedures, and practices that can cut up to 80 percent of related legal expenses, slow turnover, strengthen long-term business relationships, reduce stress, and promote the success of an organization's mission. Its clear and simple approach translates advanced concepts into practical how-tos, illustrating key points with real-world examples." "From choosing the best resolution option to early intervention to fostering collaborative strength, the guidelines found here apply equally to businesses, public agencies, religious institutions, schools, neighborhood associations, even nations. These principles will help organizations diagnose the weaknesses in their existing systems or build from scratch new systems that have the power to reduce the monetary, strategic, and emotional costs of conflict."--BOOK JACKET.".
- catalog alternative "How to design a system for your organization".
- catalog contributor b10987167.
- catalog contributor b10987168.
- catalog created "c1998.".
- catalog date "1998".
- catalog date "c1998.".
- catalog dateCopyrighted "c1998.".
- catalog description ""Written for non-experts in jargon-free language, Controlling the Costs of Conflict shows readers how to build the kinds of policies, procedures, and practices that can cut up to 80 percent of related legal expenses, slow turnover, strengthen long-term business relationships, reduce stress, and promote the success of an organization's mission. Its clear and simple approach translates advanced concepts into practical how-tos, illustrating key points with real-world examples." "From choosing the best resolution option to early intervention to fostering collaborative strength, the guidelines found here apply equally to businesses, public agencies, religious institutions, schools, neighborhood associations, even nations. These principles will help organizations diagnose the weaknesses in their existing systems or build from scratch new systems that have the power to reduce the monetary, strategic, and emotional costs of conflict."--BOOK JACKET.".
- catalog description "Includes bibliographical references (p. 219-226) and index.".
- catalog description "Introduction. The hidden culprit of high costs: weak systems -- First principle: acknowledge four ways to resolve conflict. Defining four options; Weighing costs and risks of each method; Choosing an approach to conflict management; The preferred path for cost control -- Second principle: create options for prevention and early intervention. A template for all Organizations; Applying the template: real stories -- Third principle: build collaborative strength through seven checkpoints. Seven checkpoints; Clarify policy; Define roles and responsibilities; Revise documents; Establish selection criteria; Provide education and training; Strengthen support systems; Evaluate the system -- Fourth principle: use the mediation model to build consensus among decision makers and users. Assumptions about change; Phase one: draft a blueprint; Phase two: implement the plan; Phase three: review the system annually -- Conclusion: a vision for your organization -- Resource A: glossary -- Resource B: ombudsman code of ethics and standard practices -- Resource C: skills courses.".
- catalog extent "xvii, 233 p. :".
- catalog identifier "0787943231".
- catalog isPartOf "Jossey-Bass business & management series.".
- catalog isPartOf "Jossey-Bass business and management series".
- catalog issued "1998".
- catalog issued "c1998.".
- catalog language "eng".
- catalog publisher "San Francisco : Jossey-Bass,".
- catalog subject "658.4/053 21".
- catalog subject "Conflict management.".
- catalog subject "HD42 .S59 1998".
- catalog tableOfContents "Introduction. The hidden culprit of high costs: weak systems -- First principle: acknowledge four ways to resolve conflict. Defining four options; Weighing costs and risks of each method; Choosing an approach to conflict management; The preferred path for cost control -- Second principle: create options for prevention and early intervention. A template for all Organizations; Applying the template: real stories -- Third principle: build collaborative strength through seven checkpoints. Seven checkpoints; Clarify policy; Define roles and responsibilities; Revise documents; Establish selection criteria; Provide education and training; Strengthen support systems; Evaluate the system -- Fourth principle: use the mediation model to build consensus among decision makers and users. Assumptions about change; Phase one: draft a blueprint; Phase two: implement the plan; Phase three: review the system annually -- Conclusion: a vision for your organization -- Resource A: glossary -- Resource B: ombudsman code of ethics and standard practices -- Resource C: skills courses.".
- catalog title "Controlling the costs of conflict : how to design a system for your organization / Karl A. Slaikeu, Ralph H. Hasson.".
- catalog title "How to design a system for your organization".
- catalog type "text".