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- catalog contributor b10996348.
- catalog created "c1995.".
- catalog date "1995".
- catalog date "c1995.".
- catalog dateCopyrighted "c1995.".
- catalog description "Includes bibliographical references and index.".
- catalog extent "xv, 279 p. :".
- catalog identifier "0538838477 (acid-free paper) :".
- catalog issued "1995".
- catalog issued "c1995.".
- catalog language "eng".
- catalog publisher "Cincinnati, Ohio : Thomson Executive Press,".
- catalog subject "658.8/12 20".
- catalog subject "Consumer satisfaction.".
- catalog subject "Customer services.".
- catalog subject "HF5415.5 .N33 1995".
- catalog title "Creating customer value : the path to sustainable competitve advantage / by Earl Naumann.".
- catalog type "text".