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- catalog contributor b11005681.
- catalog created "c1998.".
- catalog date "1998".
- catalog date "c1998.".
- catalog dateCopyrighted "c1998.".
- catalog description "1. Introduction -- pt. 1. Creating Expectations. 2. Prior Experiences. 3. Word of Mouth. 4. Advertising, Media, and Managed Care. 5. First Impressions -- pt. 2. Identifying Expectations. 6. Listening Skills. 7. Patient Feedback -- pt. 3. Managing Patient Expectations. 8. Moments of Truth. 9. Staff Strategies. 10. Informed Consent. 11. Patient Education. 12. Best Practices -- pt. 4. Responding to Unmet Expectations. 13. Complaints. 14. Patient Follow-Through. 15. Adverse Patient Outcomes. 16. When Patients Leave -- pt. 5. Exceeding Expectations. 17. Respecting Patient Preferences. 18. Building Loyal Relationships.".
- catalog description "Includes bibliographical references (p. 261-269) and index.".
- catalog extent "xv, 281 p. ;".
- catalog hasFormat "Managing patient expectations.".
- catalog identifier "0787941581 (hc. : alk. paper)".
- catalog isFormatOf "Managing patient expectations.".
- catalog issued "1998".
- catalog issued "c1998.".
- catalog language "eng".
- catalog publisher "San Francisco : Jossey Bass Publishers,".
- catalog relation "Managing patient expectations.".
- catalog subject "610.69/6 21".
- catalog subject "Ambulatory medical care.".
- catalog subject "Consumer satisfaction.".
- catalog subject "Health Knowledge, Attitudes, Practice".
- catalog subject "Outpatients psychology.".
- catalog subject "Patient Participation.".
- catalog subject "Patient Satisfaction.".
- catalog subject "Patient satisfaction.".
- catalog subject "Physician and patient.".
- catalog subject "Physician-Patient Relations.".
- catalog subject "R727.3 .B28 1998".
- catalog subject "W 85 B168m 1998".
- catalog tableOfContents "1. Introduction -- pt. 1. Creating Expectations. 2. Prior Experiences. 3. Word of Mouth. 4. Advertising, Media, and Managed Care. 5. First Impressions -- pt. 2. Identifying Expectations. 6. Listening Skills. 7. Patient Feedback -- pt. 3. Managing Patient Expectations. 8. Moments of Truth. 9. Staff Strategies. 10. Informed Consent. 11. Patient Education. 12. Best Practices -- pt. 4. Responding to Unmet Expectations. 13. Complaints. 14. Patient Follow-Through. 15. Adverse Patient Outcomes. 16. When Patients Leave -- pt. 5. Exceeding Expectations. 17. Respecting Patient Preferences. 18. Building Loyal Relationships.".
- catalog title "Managing patient expectations / the art of finding and keeping loyal patients / Susan Keane Baker.".
- catalog type "text".