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- catalog abstract "Harvard Business School professors Jim Heskett, Earl Sasser, and Len Schlesinger demonstrate the connection between satisfied employees and satisfied customers that leads directly to sustained profitability.".
- catalog alternative "Lifetime value of customers.".
- catalog alternative "Listening to customers.".
- catalog alternative "Mobilizing people for breakthrough service.".
- catalog alternative "Saving customers with service recovery.".
- catalog alternative "Service-profit link.".
- catalog contributor b11029578.
- catalog contributor b11029579.
- catalog contributor b11029580.
- catalog contributor b11029581.
- catalog contributor b11029582.
- catalog created "c1993.".
- catalog date "1993".
- catalog date "c1993.".
- catalog dateCopyrighted "c1993.".
- catalog description "Harvard Business School professors Jim Heskett, Earl Sasser, and Len Schlesinger demonstrate the connection between satisfied employees and satisfied customers that leads directly to sustained profitability.".
- catalog description "James L. Heskett, Earl Sasser, Leonard A. Schlesinger.".
- catalog description "VHS format.".
- catalog description "[v. 1] Mobilizing people for breakthrough service -- [v. 2] The service-profit link -- [v. 3] Saving customers with service recovery -- [v. 4] The lifetime value of customers -- [v. 5] Listening to customers.".
- catalog extent "5 videocassettes (155 min.) :".
- catalog issued "1993".
- catalog issued "c1993.".
- catalog language "eng".
- catalog publisher "Boston, MA : Harvard Business School Management Productions [distributor],".
- catalog requires "VHS format.".
- catalog subject "Consumer satisfaction.".
- catalog subject "Customer services.".
- catalog subject "Employees Training of.".
- catalog tableOfContents "[v. 1] Mobilizing people for breakthrough service -- [v. 2] The service-profit link -- [v. 3] Saving customers with service recovery -- [v. 4] The lifetime value of customers -- [v. 5] Listening to customers.".
- catalog title "People, service, success [videorecording] / Harvard Business School Management Productions, Ingenium Communications.".
- catalog type "Videotapes. local".
- catalog type "image".