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- catalog abstract "Looks at what it really takes to gain a deep understanding of customer needs. The discussion focuses on a self-audit of customer knowledge.".
- catalog contributor b11029612.
- catalog contributor b11029613.
- catalog contributor b11029614.
- catalog contributor b11029615.
- catalog created "1996.".
- catalog date "1996".
- catalog date "1996.".
- catalog dateCopyrighted "1996.".
- catalog description "Looks at what it really takes to gain a deep understanding of customer needs. The discussion focuses on a self-audit of customer knowledge.".
- catalog description "VHS".
- catalog extent "1 videocassette (20 min.) :".
- catalog identifier "0875846882".
- catalog isPartOf "Harvard business review video series".
- catalog issued "1996".
- catalog issued "1996.".
- catalog language "eng".
- catalog publisher "Boston, MA : Harvard Business Review Video [distributor] ;".
- catalog requires "VHS".
- catalog subject "Customer relations.".
- catalog title "Spend a day in the life of your customers [videorecording] / Harvard Business Review Video in association with Powderhouse Productions, Inc.".
- catalog type "Videotapes. local".
- catalog type "image".