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- catalog alternative "Achieving breakthrough service.".
- catalog alternative "Harvard business review.".
- catalog created "c1991.".
- catalog date "1991".
- catalog date "c1991.".
- catalog dateCopyrighted "c1991.".
- catalog description "Includes bibliographical references.".
- catalog description "Service companies: focus or falter / William H. Davidow and Bro Uttal -- Lessons in the service sector / James L. Heskett -- Will services follow manufacturing into decline? / James Brian Quinn and Christopher E. Gagnon -- A radical prescription for hospitals / Jeff Goldsmith -- Zero defections: quality comes to services / Frederick F. Reichheld and W. Earl Sasser, Jr. -- The profitable art of service recovery / Christopher W.L. Hart, James L. Heskett, and W. Earl Sasser, Jr. -- The power of unconditional service guarantees / Christopher W.L. Hart -- My employees are my service guarantee / Timothy W. Firnstahl -- Beyond products: services-based strategy / James Brian Quinn, Thomas L. Doorley, and Penny C. Paquette -- The service factory / Richard B. Chase and David A. Garvin -- Exploit your product's service life cycle / George W. Potts -- Competing on the eight dimensions of quality / David A. Garvin -- The case of the complaining customer / Dan Finkelman and Tony Goland -- The case of the not-so-supermarket / Janice McCormick.".
- catalog extent "vi, 130 p. :".
- catalog identifier "0875842984 (pbk.)".
- catalog isPartOf "Harvard business review paperback ; no. 90090".
- catalog isPartOf "Harvard business review paperback series ; no. 90090.".
- catalog issued "1991".
- catalog issued "c1991.".
- catalog language "eng".
- catalog publisher "Boston : Harvard Business School Press,".
- catalog spatial "United States".
- catalog subject "Service industries United States Management.".
- catalog tableOfContents "Service companies: focus or falter / William H. Davidow and Bro Uttal -- Lessons in the service sector / James L. Heskett -- Will services follow manufacturing into decline? / James Brian Quinn and Christopher E. Gagnon -- A radical prescription for hospitals / Jeff Goldsmith -- Zero defections: quality comes to services / Frederick F. Reichheld and W. Earl Sasser, Jr. -- The profitable art of service recovery / Christopher W.L. Hart, James L. Heskett, and W. Earl Sasser, Jr. -- The power of unconditional service guarantees / Christopher W.L. Hart -- My employees are my service guarantee / Timothy W. Firnstahl -- Beyond products: services-based strategy / James Brian Quinn, Thomas L. Doorley, and Penny C. Paquette -- The service factory / Richard B. Chase and David A. Garvin -- Exploit your product's service life cycle / George W. Potts -- Competing on the eight dimensions of quality / David A. Garvin -- The case of the complaining customer / Dan Finkelman and Tony Goland -- The case of the not-so-supermarket / Janice McCormick.".
- catalog title "Service management.".
- catalog type "text".