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- catalog abstract "Each video looks at how a different company used benchmarking to improve processes and customer service. [v. 1.] GTE Telephone Operations. [v. 2.] Mobil Corporation. [v. 3.] SunHealth Alliance.".
- catalog alternative "Benchmarking for continuous improvement.".
- catalog alternative "Benchmarking, core processes.".
- catalog alternative "Benchmarking, outside the box.".
- catalog alternative "Core processes".
- catalog alternative "For continuous improvement".
- catalog alternative "Outside the box".
- catalog contributor b11044660.
- catalog contributor b11044661.
- catalog created "c1995.".
- catalog date "1995".
- catalog date "c1995.".
- catalog dateCopyrighted "c1995.".
- catalog description "Commentary by Robert J. Hiebeler.".
- catalog description "Each video looks at how a different company used benchmarking to improve processes and customer service. [v. 1.] GTE Telephone Operations. [v. 2.] Mobil Corporation. [v. 3.] SunHealth Alliance.".
- catalog description "VHS.".
- catalog description "[v. 1.] Benchmarking, core processes -- [v. 2.] Benchmarking, outside the box -- [v. 3.] Benchmarking for continuous improvement.".
- catalog extent "3 videocassettes (20 min. ea.) :".
- catalog issued "1995".
- catalog issued "c1995.".
- catalog language "eng".
- catalog publisher "Boston, MA : Harvard Business School Video [distributor],".
- catalog requires "VHS.".
- catalog subject "Benchmarking (Management)".
- catalog subject "GTE Telephone Operations Management.".
- catalog subject "Mobil Corporation Management.".
- catalog subject "SunHealth Alliance Management.".
- catalog tableOfContents "[v. 1.] Benchmarking, core processes -- [v. 2.] Benchmarking, outside the box -- [v. 3.] Benchmarking for continuous improvement.".
- catalog title "Benchmarking [videorecording] / Harvard Business School Video.".
- catalog title "Core processes".
- catalog title "For continuous improvement".
- catalog title "Outside the box".
- catalog type "Videotapes. local".
- catalog type "image".