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- catalog contributor b11124640.
- catalog created "c1998.".
- catalog date "1998".
- catalog date "c1998.".
- catalog dateCopyrighted "c1998.".
- catalog description "Includes bibliographical references (p. 275-276) and index.".
- catalog extent "xiii, 282 p. :".
- catalog identifier "0877572674 (hardcover)".
- catalog issued "1998".
- catalog issued "c1998.".
- catalog language "eng".
- catalog publisher "Chicago, Ill. : American Marketing Association,".
- catalog subject "658.8/12 21".
- catalog subject "Customer services Management.".
- catalog subject "Customer services Quality control.".
- catalog subject "HF5415.5 .C445 1998".
- catalog title "How to measure service quality & customer satisfaction : the informal field guide for tools and techniques / Chuck Chakrapani.".
- catalog type "text".