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- catalog abstract "This paper presents a phenomenological and longitudinal investigation of consumer satisfaction, as revealed through consumers' ownership experiences with technological products. The study seeks to serve a provocative role in this mature research area by stepping back from the historically dominant comparison standards (CS) paradigm in order to question, invigorate, and, in certain ways, redirect satisfaction research along emergent lines. While results show that the dominant paradigm and its competing models (i.e., those based on the confirmation/disconfirmation of pre-consumption standards) are distinctly operative in some of the consumer cases, they are also found to be insufficient or even irrelevant in others. Several theoretical extensions are considered in light of this learning, and a new satisfaction paradigm is inducted. Overall, the findings support a more holistic, context-dependent, and dynamic process of satisfaction: one consisting of a multi-model, multi-modal blend of motivations, cognitions, emotions, and meanings, embedded in sociocultural settings, which transforms during progressive and regressive consumer-product interactions.".
- catalog contributor b11131720.
- catalog contributor b11131721.
- catalog contributor b11131722.
- catalog created "c1999.".
- catalog date "1999".
- catalog date "c1999.".
- catalog dateCopyrighted "c1999.".
- catalog description "Includes bibliographical references (p. 49-57).".
- catalog description "This paper presents a phenomenological and longitudinal investigation of consumer satisfaction, as revealed through consumers' ownership experiences with technological products. The study seeks to serve a provocative role in this mature research area by stepping back from the historically dominant comparison standards (CS) paradigm in order to question, invigorate, and, in certain ways, redirect satisfaction research along emergent lines. While results show that the dominant paradigm and its competing models (i.e., those based on the confirmation/disconfirmation of pre-consumption standards) are distinctly operative in some of the consumer cases, they are also found to be insufficient or even irrelevant in others. Several theoretical extensions are considered in light of this learning, and a new satisfaction paradigm is inducted. Overall, the findings support a more holistic, context-dependent, and dynamic process of satisfaction: one consisting of a multi-model, multi-modal blend of motivations, cognitions, emotions, and meanings, embedded in sociocultural settings, which transforms during progressive and regressive consumer-product interactions.".
- catalog extent "57 p. ;".
- catalog isPartOf "Working paper (Harvard University. Graduate School of Business Administration. Division of Research) ; 99-092.".
- catalog isPartOf "Working paper / Division of Research, Harvard Business School ; 99-092".
- catalog issued "1999".
- catalog issued "c1999.".
- catalog language "eng".
- catalog publisher "[Boston] : Division of Research, Harvard Business School,".
- catalog title "Rediscovering satisfaction / Susan Fournier, David Glen Mick.".
- catalog type "text".