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- catalog abstract ""Crosby awakened the world to the notion that quality rests in the hands of management, not in the quality control department. Two decades and many intense changes later, these truths have become self-evident - but why hasn't more permanent progress occurred? In these pages, the Quality pioneer offers a few pungent insights. Furthermore, he updates his patented Quality Management Process Maturity Grid, a device for readers to examine the status of their own quality efforts and chart their progress. No more valuable tool exists to facilitate communication between managers and those who are trying to make the Quality process happen in increasingly difficult times."--Jacket.".
- catalog contributor b11153053.
- catalog created "c1996.".
- catalog date "1996".
- catalog date "c1996.".
- catalog dateCopyrighted "c1996.".
- catalog description ""Crosby awakened the world to the notion that quality rests in the hands of management, not in the quality control department. Two decades and many intense changes later, these truths have become self-evident - but why hasn't more permanent progress occurred? In these pages, the Quality pioneer offers a few pungent insights. Furthermore, he updates his patented Quality Management Process Maturity Grid, a device for readers to examine the status of their own quality efforts and chart their progress. No more valuable tool exists to facilitate communication between managers and those who are trying to make the Quality process happen in increasingly difficult times."--Jacket.".
- catalog description "1. Revisiting "Making Quality Certain" -- 2. Making Quality Certain -- 3. Revisiting "Quality May Not Be What You Think It Is" -- 4. Quality Management Process Maturity Grid -- 5. Complete Transaction Rating -- 6. How Concepts Originate -- 7. ITT -- Setting Up To Make Quality Certain -- 8. ITT -- Applying the Concepts -- 9. PCA -- Creating A Role Model Company -- 10. PCA -- The Experiences -- 11. PCA -- Growing -- 12. Quality Improvement Process Revisited -- 13. Tough Company -- 14. Make Certain.".
- catalog extent "xvii, 264 p. ;".
- catalog hasFormat "Quality is still free.".
- catalog identifier "0070145326 (hc)".
- catalog isFormatOf "Quality is still free.".
- catalog issued "1996".
- catalog issued "c1996.".
- catalog language "eng".
- catalog publisher "New York : McGraw-Hill,".
- catalog relation "Quality is still free.".
- catalog subject "658.5/62 20".
- catalog subject "Quality assurance.".
- catalog subject "Quality control".
- catalog subject "Quality control.".
- catalog subject "TS156.6 .C76 1996".
- catalog tableOfContents "1. Revisiting "Making Quality Certain" -- 2. Making Quality Certain -- 3. Revisiting "Quality May Not Be What You Think It Is" -- 4. Quality Management Process Maturity Grid -- 5. Complete Transaction Rating -- 6. How Concepts Originate -- 7. ITT -- Setting Up To Make Quality Certain -- 8. ITT -- Applying the Concepts -- 9. PCA -- Creating A Role Model Company -- 10. PCA -- The Experiences -- 11. PCA -- Growing -- 12. Quality Improvement Process Revisited -- 13. Tough Company -- 14. Make Certain.".
- catalog title "Quality is still free : making quality certain in uncertain times / Philip B. Crosby.".
- catalog type "text".