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- catalog abstract ""Robert Rodin shows you how to prepare for the three insatiable demands of today's customers: they want their product or service Free, they want it Perfect, and they want it Now. Detailing the hard lessons learned in competitive battle, he offers a compelling new perspective on the most pressing issue facing businesspeople today: how to prepare a customer-focused corporation for a future you can't predict. But Free, Perfect, and Now is a book of solutions, too, a guide to help every manager turn ideas into concrete results. Each chapter explains, step by step, how to design a different element of a company, from how to anticipate customers' shifting demands to how to make a Web site profitable. And each chapter ends with a Manager's Workbook, containing detailed advice managers can use to make their business more competitive today."--Jacket.".
- catalog contributor b11153085.
- catalog contributor b11153086.
- catalog created "c1999.".
- catalog date "1999".
- catalog date "c1999.".
- catalog dateCopyrighted "c1999.".
- catalog description ""Robert Rodin shows you how to prepare for the three insatiable demands of today's customers: they want their product or service Free, they want it Perfect, and they want it Now. Detailing the hard lessons learned in competitive battle, he offers a compelling new perspective on the most pressing issue facing businesspeople today: how to prepare a customer-focused corporation for a future you can't predict. But Free, Perfect, and Now is a book of solutions, too, a guide to help every manager turn ideas into concrete results. Each chapter explains, step by step, how to design a different element of a company, from how to anticipate customers' shifting demands to how to make a Web site profitable. And each chapter ends with a Manager's Workbook, containing detailed advice managers can use to make their business more competitive today."--Jacket.".
- catalog description "The Customer Connection: Addressing the Problem -- You Don't Know What You Don't Know: Learning Where to Look -- Frustration by Design: Why Bad Things Happen in Good Organizations -- Management on Trial: Launching Radical Change -- The $15,000 Pallet Rack: Building a Common Mission -- Money Matters Most: Designing the Right Incentives -- No One Asks for a Salesman: Customers Want Solutions -- The Uses of Tools: Technology Without Tears -- Captain Internet and the Tower of Babel: Get Wired -- The Upside of Perfect: Creating an Innovative Culture -- Millennium Rules: What's Next?".
- catalog extent "254 p. :".
- catalog identifier "0684850222".
- catalog issued "1999".
- catalog issued "c1999.".
- catalog language "eng".
- catalog publisher "New York : Simon & Schuster,".
- catalog spatial "United States.".
- catalog subject "658.8/12 21".
- catalog subject "Consumer satisfaction United States.".
- catalog subject "Customer relations United States.".
- catalog subject "Customer services United States.".
- catalog subject "HF5415.5 .R63 1999".
- catalog tableOfContents "The Customer Connection: Addressing the Problem -- You Don't Know What You Don't Know: Learning Where to Look -- Frustration by Design: Why Bad Things Happen in Good Organizations -- Management on Trial: Launching Radical Change -- The $15,000 Pallet Rack: Building a Common Mission -- Money Matters Most: Designing the Right Incentives -- No One Asks for a Salesman: Customers Want Solutions -- The Uses of Tools: Technology Without Tears -- Captain Internet and the Tower of Babel: Get Wired -- The Upside of Perfect: Creating an Innovative Culture -- Millennium Rules: What's Next?".
- catalog title "Free, perfect, and now : connecting to the three insatiable customer demands : a CEO's true story / Robert Rodin with Curtis Hartman.".
- catalog type "text".