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- catalog abstract "Explores how flourishing companies maintain over the long term the level of good service that got them started.".
- catalog contributor b11153087.
- catalog created "c1999.".
- catalog date "1999".
- catalog date "c1999.".
- catalog dateCopyrighted "c1999.".
- catalog description "Explores how flourishing companies maintain over the long term the level of good service that got them started.".
- catalog description "Includes bibliographical references (p. 249-255) and index.".
- catalog description "Sustaining success in service companies -- Success-sustaining values -- Leading with values -- Strategic focus -- Executional excellence -- Control of destiny -- Trust-based relationships -- Investment in employee success -- Acting small -- Brand cultivation -- Generosity -- Lessons from world-class service companies.".
- catalog extent "xiv, 269 p. :".
- catalog identifier "0684845113".
- catalog issued "1999".
- catalog issued "c1999.".
- catalog language "eng".
- catalog publisher "New York, NY : Free Press,".
- catalog subject "658.8/12 21".
- catalog subject "Customer services Management Case studies.".
- catalog subject "Customer services Management.".
- catalog subject "HF5415.5 .B478 1999".
- catalog subject "Service industries.".
- catalog tableOfContents "Sustaining success in service companies -- Success-sustaining values -- Leading with values -- Strategic focus -- Executional excellence -- Control of destiny -- Trust-based relationships -- Investment in employee success -- Acting small -- Brand cultivation -- Generosity -- Lessons from world-class service companies.".
- catalog title "Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry.".
- catalog type "Case studies. fast".
- catalog type "text".