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- catalog abstract "The authors cover difficult situations in both personal and professional life.".
- catalog contributor b11170691.
- catalog contributor b11170692.
- catalog contributor b11170693.
- catalog created "1999.".
- catalog date "1999".
- catalog date "1999.".
- catalog dateCopyrighted "1999.".
- catalog description "The authors cover difficult situations in both personal and professional life.".
- catalog description "The problem : Sort out the three conversations -- Shift to a learning stance : The "what happened?" conversation ; Stop arguing about who's right : explore each other's stories ; Don't assume they meant it : disentangle intent from impact ; Abandon blame : map the contribution system : The feelings conversation ; Have your feelings (or they will have you) : The identity conversation ; Ground your identity : ask yourself what's at stake -- Create a learning conversation : What's your purpose? When to raise it and when to let it go ; Getting started : begin from the third story ; Learning : listen from the inside out ; Expression : speak for yourself with clarity and power ; Problem-solving : take the lead ; Putting it all together -- A road map ti difficult conversations -- A not on some relevant organizations.".
- catalog extent "xxi, 250 p. :".
- catalog identifier "0670883395 (alk. paper)".
- catalog issued "1999".
- catalog issued "1999.".
- catalog language "eng".
- catalog publisher "New York : Viking,".
- catalog subject "158.2 21".
- catalog subject "BF 637.C45 S877 1999".
- catalog subject "BF637.C45 S78 1999".
- catalog subject "Communication.".
- catalog subject "Interpersonal Relations.".
- catalog subject "Interpersonal communication Case studies.".
- catalog subject "Interpersonal communication.".
- catalog subject "Psychology".
- catalog tableOfContents "The problem : Sort out the three conversations -- Shift to a learning stance : The "what happened?" conversation ; Stop arguing about who's right : explore each other's stories ; Don't assume they meant it : disentangle intent from impact ; Abandon blame : map the contribution system : The feelings conversation ; Have your feelings (or they will have you) : The identity conversation ; Ground your identity : ask yourself what's at stake -- Create a learning conversation : What's your purpose? When to raise it and when to let it go ; Getting started : begin from the third story ; Learning : listen from the inside out ; Expression : speak for yourself with clarity and power ; Problem-solving : take the lead ; Putting it all together -- A road map ti difficult conversations -- A not on some relevant organizations.".
- catalog title "Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.".
- catalog type "Case studies. fast".
- catalog type "Popular Works".
- catalog type "text".