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- catalog abstract ""Filled with original exercises, examples, and models, Listening to Conflict shows you how to successfully resolve workplace disputes by practicing and perfecting the art of listening." "And Listening to Conflict helps you solve not only your own conflicts. You'll also learn to referee disputes between employees, co-workers, customers, suppliers, or even senior managers. By putting this listening-based approach into action, you'll establish your position as an objective mediator ... you'll guide combative parties toward constructive solutions ... and you'll build the kind of productive relationships that don't allow natural conflicts to deteriorate into destructive disagreements."--Jacket.".
- catalog contributor b11180777.
- catalog created "c1999.".
- catalog date "1999".
- catalog date "c1999.".
- catalog dateCopyrighted "c1999.".
- catalog description ""Filled with original exercises, examples, and models, Listening to Conflict shows you how to successfully resolve workplace disputes by practicing and perfecting the art of listening." "And Listening to Conflict helps you solve not only your own conflicts. You'll also learn to referee disputes between employees, co-workers, customers, suppliers, or even senior managers. By putting this listening-based approach into action, you'll establish your position as an objective mediator ... you'll guide combative parties toward constructive solutions ... and you'll build the kind of productive relationships that don't allow natural conflicts to deteriorate into destructive disagreements."--Jacket.".
- catalog description "1. Understanding Conflict 1 -- 2. Listening to Ourselves 33 -- 3. Principles of Interaction 65 -- 4. Listening to Others 96 -- 5. Resolving Conflict 129 -- 6. Collaboration Applied 162 -- 7. Cultures of Constructive Conflict 184.".
- catalog description "Includes bibliographical references (p. 201-206) and index.".
- catalog extent "xiii, 210 p. :".
- catalog identifier "0814404294".
- catalog issued "1999".
- catalog issued "c1999.".
- catalog language "eng".
- catalog publisher "New York : AMACOM,".
- catalog subject "658.4/053 21".
- catalog subject "Conflict management.".
- catalog subject "HD42 .V36 1999".
- catalog subject "Problem solving.".
- catalog tableOfContents "1. Understanding Conflict 1 -- 2. Listening to Ourselves 33 -- 3. Principles of Interaction 65 -- 4. Listening to Others 96 -- 5. Resolving Conflict 129 -- 6. Collaboration Applied 162 -- 7. Cultures of Constructive Conflict 184.".
- catalog title "Listening to conflict : finding constructive solutions to workplace disputes / Erik J. Van Slyke.".
- catalog type "text".