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- catalog contributor b11295071.
- catalog contributor b11295072.
- catalog created "c1998.".
- catalog date "1998".
- catalog date "c1998.".
- catalog dateCopyrighted "c1998.".
- catalog extent "xiv, 193 p. :".
- catalog identifier "0814479715 (alk. paper)".
- catalog issued "1998".
- catalog issued "c1998.".
- catalog language "eng".
- catalog publisher "New York : AMACOM,".
- catalog spatial "United States".
- catalog subject "658.8/12 21".
- catalog subject "Consumer satisfaction United States Case studies.".
- catalog subject "Customer services United States Case studies.".
- catalog subject "HF5415.5 .A535 1998".
- catalog title "Tales of knock your socks off service : inspiring stories of outstanding customer service / by Kristin Anderson and Ron Zemke.".
- catalog type "text".