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- catalog contributor b11320664.
- catalog contributor b11320665.
- catalog created "c1999.".
- catalog date "1999".
- catalog date "c1999.".
- catalog dateCopyrighted "c1999.".
- catalog description "Includes bibliographical references and index.".
- catalog extent "xii, 388 p. :".
- catalog identifier "1574442406 (alk. paper)".
- catalog issued "1999".
- catalog issued "c1999.".
- catalog language "eng".
- catalog publisher "Boca Raton, Fla. : St. Lucie Press,".
- catalog subject "658.8/12 21".
- catalog subject "Consumer satisfaction.".
- catalog subject "Customer services Management.".
- catalog subject "HF5415.5 .W442 1999".
- catalog title "Designing and delivering superior customer value : concepts, cases, and applications / Art Weinstein and William C. Johnson.".
- catalog type "text".