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- catalog alternative "Service breakthroughs. Portuguese.".
- catalog contributor b11336260.
- catalog contributor b11336261.
- catalog contributor b11336262.
- catalog created "c1994.".
- catalog date "1994".
- catalog date "c1994.".
- catalog dateCopyrighted "c1994.".
- catalog description "Includes bibliographical references and index.".
- catalog extent "xiv, 314 p. :".
- catalog issued "1994".
- catalog issued "c1994.".
- catalog language "por".
- catalog publisher "São Paulo : Livraria Pioneira Editora,".
- catalog subject "Customer services.".
- catalog subject "HF5415 .H43".
- catalog subject "Sales management.".
- catalog title "Service breakthroughs. Portuguese.".
- catalog title "Serviços revolucionários : mudando as regras do jogo competitivo na prestação de serviços / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart ; tradução de Carmem Dolores Straube, Irineu Gustavo Gianesi.".
- catalog type "text".