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- catalog abstract "The authors hypothesize that the characteristics of services -- inseparability, intangibility, and labor intensity -- interact with management practices to bias service providers to reduce the level of service they deliver, often locking entire industries into a vicious cycle of eroding service standards. They explore policies to improve performance and implications for organizational design in the service sector.".
- catalog alternative "Quality erosion in the service industry".
- catalog contributor b11346381.
- catalog contributor b11346382.
- catalog contributor b11346383.
- catalog created "c1999.".
- catalog date "1999".
- catalog date "c1999.".
- catalog dateCopyrighted "c1999.".
- catalog description "Includes bibliographical references (p. 27-30).".
- catalog description "The authors hypothesize that the characteristics of services -- inseparability, intangibility, and labor intensity -- interact with management practices to bias service providers to reduce the level of service they deliver, often locking entire industries into a vicious cycle of eroding service standards. They explore policies to improve performance and implications for organizational design in the service sector.".
- catalog extent "34 p. :".
- catalog isPartOf "Working paper (Harvard University. Graduate School of Business Administration. Division of Research) ; 99-138.".
- catalog isPartOf "Working paper / Division of Research, Harvard Business School ; 99-138".
- catalog issued "1999".
- catalog issued "c1999.".
- catalog language "eng".
- catalog publisher "[Boston] : Division of Research, Harvard Business School,".
- catalog title "Cutting corners and working overtime : quality erosion in the service industry / Rogelio Oliva, John D. Sterman.".
- catalog title "Quality erosion in the service industry".
- catalog type "text".