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- catalog contributor b11360865.
- catalog contributor b11360866.
- catalog created "c2000.".
- catalog date "2000".
- catalog date "c2000.".
- catalog dateCopyrighted "c2000.".
- catalog description "Calming the angry screamer -- Dealing with public embarrassment or humiliation -- Handling legitimate complaints -- Defusing situations that involve drugs or alcohol -- Refusing to be coerced -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the back stabber -- Maintaining confidentiality -- Discussion : what works in all cases.".
- catalog description "Includes bibliographical references and index.".
- catalog extent "p. cm.".
- catalog identifier "0803968086 (alk. paper)".
- catalog identifier "0803968094 (pbk. : alk. paper)".
- catalog issued "2000".
- catalog issued "c2000.".
- catalog language "eng".
- catalog publisher "Thousand Oaks, Calif. : Sage Publications,".
- catalog spatial "United States.".
- catalog subject "371.5 21".
- catalog subject "Aggressiveness United States.".
- catalog subject "Behavior modification United States.".
- catalog subject "Conflict management United States.".
- catalog subject "LB3011.5 .K67 2000".
- catalog subject "Mediation United States.".
- catalog subject "School administrators United States.".
- catalog tableOfContents "Calming the angry screamer -- Dealing with public embarrassment or humiliation -- Handling legitimate complaints -- Defusing situations that involve drugs or alcohol -- Refusing to be coerced -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the back stabber -- Maintaining confidentiality -- Discussion : what works in all cases.".
- catalog title "Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators / by Georgia J. Kosmoski, Dennis R. Pollack.".
- catalog type "text".