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- catalog contributor b11394202.
- catalog created "c1999.".
- catalog date "1999".
- catalog date "c1999.".
- catalog dateCopyrighted "c1999.".
- catalog description "Includes bibliographical references and index.".
- catalog extent "226 p. :".
- catalog identifier "0761993053 (US cloth)".
- catalog identifier "0761993061 (US pbk.)".
- catalog identifier "8170367697 (India HB)".
- catalog identifier "8170367700 (India PB)".
- catalog issued "1999".
- catalog issued "c1999.".
- catalog language "eng".
- catalog publisher "New Delhi ; Thousand Oaks, Calif. : Sage Publications,".
- catalog subject "658.4/013 21".
- catalog subject "Consumer satisfaction.".
- catalog subject "HD62.15 .M87 1999".
- catalog subject "Total quality management.".
- catalog title "Managing quality : a practical guide to customer satisfaction / D.B.N. Murthy.".
- catalog type "text".