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- catalog abstract ""Nonprofit organizations sometimes experience problems with stakeholders, and the organization's manager must then decide how to respond. In this study, Mary Tschirhart addresses three questions: What types of problems do managers experience with their organizational stakeholders? How do they respond to these problems? What determines the use of different responses?" "Interviews with managers of twenty-four nonprofit arts organizations yielded information on three types of problems. In problems of organizational legitimacy, the stakeholder's values or norms are in conflict with the organization's activities; for example, audience members are upset that a theater's performance includes nudity. In stakeholder legitimacy problems, the organization's values or norms are in conflict with stakeholders' activities, as in the case of a theater concerned that a volunteer is misusing theater funds. In efficiency problems, organizational and stakeholder activities are interdependent and incompatible, without any violation of the values or norms of either party, as when a theater is competing with other theaters for a funder's limited monies. Along with detailed discussions of these problems, the author offers practical advice on responding to complaints."--Jacket.".
- catalog contributor b11421357.
- catalog created "c1996.".
- catalog date "1996".
- catalog date "c1996.".
- catalog dateCopyrighted "c1996.".
- catalog description ""Nonprofit organizations sometimes experience problems with stakeholders, and the organization's manager must then decide how to respond. In this study, Mary Tschirhart addresses three questions: What types of problems do managers experience with their organizational stakeholders? How do they respond to these problems? What determines the use of different responses?" "Interviews with managers of twenty-four nonprofit arts organizations yielded information on three types of problems. In problems of organizational legitimacy, the stakeholder's values or norms are in conflict with the organization's activities; for example, audience members are upset that a theater's performance includes nudity. In stakeholder legitimacy problems, the organization's values or norms are in conflict with stakeholders' activities, as in the case of a theater concerned that a volunteer is misusing theater funds. In efficiency problems, organizational and stakeholder activities are interdependent and incompatible, without any violation of the values or norms of either party, as when a theater is competing with other theaters for a funder's limited monies. Along with detailed discussions of these problems, the author offers practical advice on responding to complaints."--Jacket.".
- catalog description "I. Managing Relationships with Stakeholders -- II. Predicting Responses to Problems with Stakeholders -- III. Finding Patterns in the Management of Problems -- IV. Exploring Challenges Associated with Stakeholder Groups -- V. Artful Leadership.".
- catalog description "Includes bibliographical references (p. 103-108) and index.".
- catalog extent "x, 116 p. :".
- catalog identifier "0253332346 (alk. paper)".
- catalog isPartOf "IU Center on Philanthropy series in governance".
- catalog isPartOf "Indiana University Center on Philanthropy series in governance".
- catalog issued "1996".
- catalog issued "c1996.".
- catalog language "eng".
- catalog publisher "Bloomington : Indiana University Press,".
- catalog spatial "United States".
- catalog subject "700/.68 20".
- catalog subject "Arts United States Management.".
- catalog subject "Issues management.".
- catalog subject "NX765 .T73 1996".
- catalog subject "Organizational effectiveness.".
- catalog tableOfContents "I. Managing Relationships with Stakeholders -- II. Predicting Responses to Problems with Stakeholders -- III. Finding Patterns in the Management of Problems -- IV. Exploring Challenges Associated with Stakeholder Groups -- V. Artful Leadership.".
- catalog title "Artful leadership : managing stakeholder problems in nonprofit arts organizations / Mary Tschirhart.".
- catalog type "text".