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- catalog contributor b11450165.
- catalog contributor b11450166.
- catalog contributor b11450167.
- catalog contributor b11450168.
- catalog created "p1998.".
- catalog date "1998".
- catalog date "p1998.".
- catalog dateCopyrighted "p1998.".
- catalog description "Read by Cotter Smith with an introduction by Robert Hiebeler.".
- catalog extent "2 sound cassettes (approx. 3 hrs.) :".
- catalog identifier "0671577166 :".
- catalog issued "1998".
- catalog issued "p1998.".
- catalog language "eng".
- catalog publisher "New York : Arthur Andersen/Simon & Schuster Audio,".
- catalog subject "Customer services Management Case studies.".
- catalog subject "Customer services Quality control Case studies.".
- catalog subject "Industrial management Case studies.".
- catalog title "Best practices [sound recording] : [building your business with customer-focused solutions] / Robert Hiebeler, Thomas Kelly, and Charles Ketteman.".
- catalog type "Audiotapes. local".
- catalog type "sound".