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- catalog abstract ""The Customer-Centered Enterprise is a step-by-step blueprint for becoming a company that is customer-driven, customer-focused - and customer-preferred. Blending the battle-tested techniques of IBM's Customer Value Management (CVM) process with observations from some of the finest minds and thought leaders in today's business and academia, it explains how tomorrow's leaders will differentiate from their competitors, and successfully retain current customers as they attract new ones."--Jacket.".
- catalog contributor b11527765.
- catalog created "c2000.".
- catalog date "2000".
- catalog date "c2000.".
- catalog dateCopyrighted "c2000.".
- catalog description ""The Customer-Centered Enterprise is a step-by-step blueprint for becoming a company that is customer-driven, customer-focused - and customer-preferred. Blending the battle-tested techniques of IBM's Customer Value Management (CVM) process with observations from some of the finest minds and thought leaders in today's business and academia, it explains how tomorrow's leaders will differentiate from their competitors, and successfully retain current customers as they attract new ones."--Jacket.".
- catalog description "Customer value management : achieving the vision -- Visioning : customer as design point for business engineering -- Focus : the top of the CVM pyramid : whose view counts? -- Scope : selecting highest-leverage customer interaction -- Value : identifying actionable high-leverage customer needs -- Prioritization : making investment decisions based on buying behavior -- Design : envisioning "ideal" customer-defined business capabilities -- Implementation : balancing actions, strategy, and change holistically -- Maintenance : sustaining CVM, always -- The journey : a customer-focused evolution.".
- catalog description "Includes bibliographical references and index.".
- catalog extent "xv, 247 p. :".
- catalog identifier "0071352104".
- catalog issued "2000".
- catalog issued "c2000.".
- catalog language "eng".
- catalog publisher "New York : McGraw-Hill,".
- catalog subject "658.8/12 21".
- catalog subject "Customer relations.".
- catalog subject "Customer services.".
- catalog subject "HF5415.5 .T496 2000".
- catalog subject "International Business Machines Corporation Customer services.".
- catalog subject "Success in business.".
- catalog tableOfContents "Customer value management : achieving the vision -- Visioning : customer as design point for business engineering -- Focus : the top of the CVM pyramid : whose view counts? -- Scope : selecting highest-leverage customer interaction -- Value : identifying actionable high-leverage customer needs -- Prioritization : making investment decisions based on buying behavior -- Design : envisioning "ideal" customer-defined business capabilities -- Implementation : balancing actions, strategy, and change holistically -- Maintenance : sustaining CVM, always -- The journey : a customer-focused evolution.".
- catalog title "The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson.".
- catalog type "text".