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- catalog abstract ""This essential guide offers numerous suggestions for transforming conflict into opportunities for positive change and improving workplace relationships. Based on decades of experience resolving highly complex organizational disputes, the authors provide practical methods you can use every day, in any work setting, to improve communication and reduce conflict."--Jacket.".
- catalog contributor b11544375.
- catalog contributor b11544376.
- catalog created "c2000.".
- catalog date "2000".
- catalog date "c2000.".
- catalog dateCopyrighted "c2000.".
- catalog description ""This essential guide offers numerous suggestions for transforming conflict into opportunities for positive change and improving workplace relationships. Based on decades of experience resolving highly complex organizational disputes, the authors provide practical methods you can use every day, in any work setting, to improve communication and reduce conflict."--Jacket.".
- catalog description "Introduction: 8 paths from impasse to transformation -- Understand the culture and context of the conflict -- Listen with your heart -- Embrace and acknowledge emotions -- Search beneath the surface for hidden meaning -- Separate what matters from what's in the way -- Learn from difficult behaviors -- Solve problems creatively and negotiate collaboratively -- Explore resistance and mediate before you litigate.".
- catalog extent "xiv, 251 p. :".
- catalog identifier "0787950599 (hd : alk. paper)".
- catalog issued "2000".
- catalog issued "c2000.".
- catalog language "eng".
- catalog publisher "San Francisco : Jossey-Bass Publishers,".
- catalog subject "650.1/3 21".
- catalog subject "Conflict management.".
- catalog subject "HD42 .C56 2000".
- catalog subject "Interpersonal relations.".
- catalog subject "Personnel management Psychological aspects.".
- catalog subject "Psychology, Industrial.".
- catalog tableOfContents "Introduction: 8 paths from impasse to transformation -- Understand the culture and context of the conflict -- Listen with your heart -- Embrace and acknowledge emotions -- Search beneath the surface for hidden meaning -- Separate what matters from what's in the way -- Learn from difficult behaviors -- Solve problems creatively and negotiate collaboratively -- Explore resistance and mediate before you litigate.".
- catalog title "Resolving conflicts at work : a complete guide for everyone on the job / Kenneth Cloke, Joan Goldsmith.".
- catalog type "text".