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- catalog contributor b11544387.
- catalog created "c2000.".
- catalog date "2000".
- catalog date "c2000.".
- catalog dateCopyrighted "c2000.".
- catalog description "Creating value in financial services / Edward L. Melnick [and others] -- The changing global environment of financial services / Alexander Rinnooy Kan -- Universal banking : does it work? / David Rogers -- Universal banking : a shareholder value perspective / Ingo Walter -- Redefining customer relationships in the age of the ascendant customer / Thomas L. Monahan III -- Out of the fog : creating value by assembling and managing a portfolio of services / Praveen R. Nayyar -- Challenges of product delivery in emerging markets / Akshaya Bhargava -- Modeling services of financial institutions in emerging markets / Edward L. Melnick -- Creating values : evolution and management of financial derivatives / John O. Matthews and Cathy A. Rusinko -- Electronic commerce and financial services : going for broke? / Andrew Hosking, Ajit Kambil and Amanda Lister -- The Internet channel revolution : the case of Charles Schwab / Sanjeev Dewan and Haim Mendelson -- ".
- catalog description "How do financial services stack up? Findings from a benchmarking study of the US financial service sector / Richard B. Chase, Aleda V. Roth and Chris Voss -- Value creation and process management : evidence from retail banking / Frances X. Frei and Patrick T. Harker -- Bank productivity : promises unrealized / Wayne I. Cutler -- Productivity in service industries : implications of the Boskin commission report / Robert Solow.".
- catalog description "Includes bibliographical references.".
- catalog description "Lessons from developing the yield book / Ernest R. Battifarano -- Impending revolution in corporate information technology departments / Kevin McGilloway -- Financial service networks : access, cost structure and competition / Uday S. Karmarkar -- The potential for virtual work to enhance value in financial services firms / Roger L.M. Dunbar and Raghu Garud -- Designing electronic market institutions for bond trading / Ming Fan, Jan Stallaert, and Andrew B. Whinston -- Staffing challenges in financial services / Richard C. Larson and Edieal J. Pinker -- Call centers in financial services : strategies, technologies and operations / Michael L. Pinedo, Sridhar Seshadri and J. George Shanthikumar -- PruServ[superscript TM] : a call center support system / John Alouisa [and others] -- Process improvement in financial services : a focused approach / Paresh D. Patel -- ".
- catalog extent "xxi, 484 p. :".
- catalog identifier "0792385721".
- catalog issued "2000".
- catalog issued "c2000.".
- catalog language "eng".
- catalog publisher "Boston : Kluwer Academic,".
- catalog subject "332.1/068 21".
- catalog subject "Financial services industry Management.".
- catalog subject "HG173 .C74 2000".
- catalog tableOfContents "Creating value in financial services / Edward L. Melnick [and others] -- The changing global environment of financial services / Alexander Rinnooy Kan -- Universal banking : does it work? / David Rogers -- Universal banking : a shareholder value perspective / Ingo Walter -- Redefining customer relationships in the age of the ascendant customer / Thomas L. Monahan III -- Out of the fog : creating value by assembling and managing a portfolio of services / Praveen R. Nayyar -- Challenges of product delivery in emerging markets / Akshaya Bhargava -- Modeling services of financial institutions in emerging markets / Edward L. Melnick -- Creating values : evolution and management of financial derivatives / John O. Matthews and Cathy A. Rusinko -- Electronic commerce and financial services : going for broke? / Andrew Hosking, Ajit Kambil and Amanda Lister -- The Internet channel revolution : the case of Charles Schwab / Sanjeev Dewan and Haim Mendelson -- ".
- catalog tableOfContents "How do financial services stack up? Findings from a benchmarking study of the US financial service sector / Richard B. Chase, Aleda V. Roth and Chris Voss -- Value creation and process management : evidence from retail banking / Frances X. Frei and Patrick T. Harker -- Bank productivity : promises unrealized / Wayne I. Cutler -- Productivity in service industries : implications of the Boskin commission report / Robert Solow.".
- catalog tableOfContents "Lessons from developing the yield book / Ernest R. Battifarano -- Impending revolution in corporate information technology departments / Kevin McGilloway -- Financial service networks : access, cost structure and competition / Uday S. Karmarkar -- The potential for virtual work to enhance value in financial services firms / Roger L.M. Dunbar and Raghu Garud -- Designing electronic market institutions for bond trading / Ming Fan, Jan Stallaert, and Andrew B. Whinston -- Staffing challenges in financial services / Richard C. Larson and Edieal J. Pinker -- Call centers in financial services : strategies, technologies and operations / Michael L. Pinedo, Sridhar Seshadri and J. George Shanthikumar -- PruServ[superscript TM] : a call center support system / John Alouisa [and others] -- Process improvement in financial services : a focused approach / Paresh D. Patel -- ".
- catalog title "Creating value in financial services : strategies, operations and technologies / edited by Edward L. Melnick ... [et al.].".
- catalog type "text".