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- catalog contributor b11554694.
- catalog contributor b11554695.
- catalog created "c2000.".
- catalog date "2000".
- catalog date "c2000.".
- catalog dateCopyrighted "c2000.".
- catalog description "Includes bibliographical references and index.".
- catalog extent "xvi, 316 p. :".
- catalog identifier "0814405274".
- catalog issued "2000".
- catalog issued "c2000.".
- catalog language "eng".
- catalog publisher "New York : AMACOM,".
- catalog subject "658.8/12 21".
- catalog subject "Customer services.".
- catalog subject "HF5415.5 .G878 2000".
- catalog title "The brave new service strategy : aligning customer relationships, market strategies, and business structures / Barbara A. Gutek and Theresa Welsh.".
- catalog type "text".