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- catalog abstract ""In the early '90s, the Denny's restaurant chain was faced with charges of race discrimination that severely damaged its images. Stories of African-American customers who were denied service or asked to prepay before eating were made public across the United States and around the world. In 1994, Denny's settled two class-action lawsuits for $54 million." "The Denny's Story is the real-life account of how the company pulled itself out of a public relations nightmare and earned back the trust of its customers. Adamson describes how his prior professional experience prepared him for the work he faced in restoring Denny's reputation after a series of troubling incidents that led to lawsuits filed against the company."--Jacket.".
- catalog alternative "How a company in crisis resurrected its good name".
- catalog contributor b11590510.
- catalog contributor b11590511.
- catalog contributor b11590512.
- catalog created "c2000.".
- catalog date "2000".
- catalog date "c2000.".
- catalog dateCopyrighted "c2000.".
- catalog description ""In the early '90s, the Denny's restaurant chain was faced with charges of race discrimination that severely damaged its images. Stories of African-American customers who were denied service or asked to prepay before eating were made public across the United States and around the world. In 1994, Denny's settled two class-action lawsuits for $54 million." "The Denny's Story is the real-life account of how the company pulled itself out of a public relations nightmare and earned back the trust of its customers. Adamson describes how his prior professional experience prepared him for the work he faced in restoring Denny's reputation after a series of troubling incidents that led to lawsuits filed against the company."--Jacket.".
- catalog description "Our Worst Hour -- From Doughnuts to Diners -- My Introduction to Denny's -- Beginning Again -- The Promises We Made -- Leading the Way -- Training Our Employees to Be the Best -- Procurement: A Fair Share of the Business -- Our Franchisees Take Us Forward -- New People, New Directions -- Celebrating Success.".
- catalog extent "xiv, 205 p. :".
- catalog hasFormat "Denny's story.".
- catalog identifier "0471369578 (cloth : alk. paper)".
- catalog isFormatOf "Denny's story.".
- catalog issued "2000".
- catalog issued "c2000.".
- catalog language "eng".
- catalog publisher "New York : Wiley,".
- catalog relation "Denny's story.".
- catalog spatial "United States.".
- catalog subject "338.7/616479573 21".
- catalog subject "Denny's, Inc.".
- catalog subject "Discrimination in restaurants United States.".
- catalog subject "Diversity in the workplace.".
- catalog subject "Organizational change.".
- catalog subject "TX945.5.D43 A33 2000".
- catalog tableOfContents "Our Worst Hour -- From Doughnuts to Diners -- My Introduction to Denny's -- Beginning Again -- The Promises We Made -- Leading the Way -- Training Our Employees to Be the Best -- Procurement: A Fair Share of the Business -- Our Franchisees Take Us Forward -- New People, New Directions -- Celebrating Success.".
- catalog title "How a company in crisis resurrected its good name".
- catalog title "The Denny's story : how a company in crisis resurrected its good name / Jim Adamson with Robert McNatt and Rosemary Bray McNatt.".
- catalog type "text".