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- catalog contributor b11608118.
- catalog contributor b11608119.
- catalog contributor b11608120.
- catalog created "c1999.".
- catalog date "1999".
- catalog date "c1999.".
- catalog dateCopyrighted "c1999.".
- catalog description "Includes bibliographical references and index.".
- catalog extent "ix, 134 p. :".
- catalog identifier "155753182X (pbk. : alk. paper)".
- catalog isPartOf "Customer access management".
- catalog issued "1999".
- catalog issued "c1999.".
- catalog language "eng".
- catalog publisher "West Lafayette, Ind. : Ichor Business Books,".
- catalog subject "658.8/12 21".
- catalog subject "Call centers.".
- catalog subject "HE8788 .A57 1999".
- catalog title "Call center performance enhancement using simulation and modeling / Jon Anton, Vivek Bapat, Bill Hall.".
- catalog type "text".