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- catalog contributor b11676891.
- catalog created "2000.".
- catalog date "2000".
- catalog date "2000.".
- catalog dateCopyrighted "2000.".
- catalog extent "xvi, 351 p. :".
- catalog identifier "0471382582 (pbk. : alk. paper)".
- catalog issued "2000".
- catalog issued "2000.".
- catalog language "eng".
- catalog publisher "New York : John Wiley,".
- catalog subject "658.8/12/02854678 21".
- catalog subject "Customer services Communication systems.".
- catalog subject "HF5415.5 .S737 2000".
- catalog subject "Internet marketing.".
- catalog subject "Internet.".
- catalog subject "World Wide Web.".
- catalog title "Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne.".
- catalog type "text".