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- catalog contributor b11682182.
- catalog created "1999.".
- catalog date "1999".
- catalog date "1999.".
- catalog dateCopyrighted "1999.".
- catalog description "Includes bibliographical references (p. 248-264).".
- catalog description "Thesis (doctoral)--Svenska handelshögskolan, 1999.".
- catalog extent "vi, 275 p. :".
- catalog identifier "951555585X".
- catalog isPartOf "Ekonomi och samhälle (Svenska handelshögskolan (Helsinki, Finland)) ; nr 76.".
- catalog isPartOf "Ekonomi och samhälle, 0424-7256 ; Nr 76".
- catalog issued "1999".
- catalog issued "1999.".
- catalog language "eng".
- catalog publisher "Helsingfors : HANKEN, School of Economics and Business Administration,".
- catalog subject "Consumer satisfaction.".
- catalog subject "HD9980.5 .O33 1999".
- catalog subject "Relationship marketing.".
- catalog subject "Service industries Quality control.".
- catalog title "Quality dynamics in professional services / Jukka Ojasalo.".
- catalog type "text".