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- catalog contributor b11757155.
- catalog contributor b11757156.
- catalog created "c2000.".
- catalog date "2000".
- catalog date "c2000.".
- catalog dateCopyrighted "c2000.".
- catalog description "Includes bibliographical references (p. 93-94).".
- catalog extent "viii, 94 p. :".
- catalog identifier "155753215X (alk. paper)".
- catalog isPartOf "Customer access management".
- catalog issued "2000".
- catalog issued "c2000.".
- catalog language "eng".
- catalog publisher "West Lafayette, Ind. : Ichor Business Books,".
- catalog spatial "United States".
- catalog spatial "United States.".
- catalog subject "658.8/12 21".
- catalog subject "Benchmarking (Management) United States.".
- catalog subject "Call centers United States Management.".
- catalog subject "HG1616.C29 A57 2000".
- catalog title "Call center benchmarking : how good is good enough / by Jon Anton and David Gustin ; assisted by Stijn Spit.".
- catalog type "text".